She answers the phone Marco called out at 06:12.
Marco called out at 06:12.
Dev was on the roster at 06:19.
Late. Can’t make it. Julie take Thursday. Sofia answers like a shift leader, ranks cover from the venue, and writes Tanda or your roster. $200 a store. The public number is boarding.
06:12:04Marco Late. Can't make it.
06:12:08Sofia Kitchen, Saturday open. I'll find cover.
06:14:18Sofia Priya, you're qualified and free. Can you take 07:00?
06:14:22Priya I can't do it.
06:19:01Sofia Dev, can you cover the open?
06:19:04Dev Yeah, I can take it.
06:19:09Sofia You're on the roster. I'll write Tanda.
06:12:04
OPEN — KITCHEN, SAT 07:00 06:12:31
3 CANDIDATES RANKED - Priya S · qualified, available
- Dev A · qualified, rest clear
- Jules K · overtime
06:14:20
CALLED PRIYA S — DECLINED 06:19:07
CALLED DEV A — ACCEPTED 06:19:09
ROSTER WRITTEN — TANDA
Seven minutes. Nobody called the manager.
They call Sofia, not the manager
Late, sick, or Julie-take-Thursday. One number per store.
Cover from the venue
The same rules as Auto-Fill: qualified, available, under hours.
Writes the roster
Tanda or Sofia’s own roster. Every call is a replayable record.
Unlimited staff
The shift-leader seat, not another per-head tax. $200 a store.
06:12 — 06:19
Cover found in 4m 18s.
Overtime cost $18.40.
How it works
From the 6am call to a filled shift.
Step 1 Give staff the number
One line per store. They already know how to call in sick — they call Sofia instead of the manager.
Step 2 Sofia covers it
She confirms, ranks qualified people, offers, and writes Tanda or the Sofia roster.
Step 3 You read the digest
What was covered, what escalated, the recording. Undo exists. You were not on the phone.
Also in the product
The rest of the week.
See the week. Fill open shifts. Every pick is scored and reversible.
Learn moreClock in at the venue, even when the wifi doesn’t. Geofence, a guaranteed clock-out.
Learn moreSee Saturday’s labor % while you can still cut a shift.
Learn moreAsk this week in plain language. Grounded in your data, read-only.
Learn moreJoining the pool Extra hands,
Extra hands,
when the venue is empty.
Cover is a pool of extra workers inside Sofia. We have not shipped it yet. Today you fill from your own team. Get in line and you’ll be ready the moment Cover is live.
See CoverSame roster No second app, no double entry. Cover sits next to your own people.
Venue first Auto-Fill and staff claims try your own people before anyone outside them.
Waitlist This is a waitlist. We will not demo a marketplace that is not live.
The record
What we won’t pretend
Nobody is sent
Cover is a waitlist. Listing a gap does not dispatch extra hands. Fill from the venue tonight.
Talks. Rules write.
Sofia the phone agent changes the roster only through the same Auto-Fill rules a manager would. Every write is explained, logged, and reversible. In-app Ask Sofia is still the read-only twin.
Wages you set
Not Australian Modern Awards. Not a Xero or MYOB push. Cost is the rates you typed, while the week is still editable.
FAQ
Questions, answered
How much does Sofia cost?
$200 USD per store per month, unlimited staff, one number. Franchise locations are billed per store. Subscribe from Settings. A 14-day trial of a real number is the plan once the line is live.
Does Sofia write the roster by herself?
The phone agent does, for late / call-off / directed swap, when the store policy allows it. She does not free-write: the same Auto-Fill rules a manager would use have to allow the mutation. Out of policy, she escalates. In-app Ask Sofia is still read-only. The public number is boarding.
Can I bring in extra people I don’t employ?
Not from a contractor pool. Today Sofia fills from your own team. Cover is a waitlist for extra hands you do not employ — get in line at /cover. We would rather say that than demo a marketplace that is not live.
Do you calculate Australian award rates?
No. Sofia shows labor cost from the wages you set, as you roster, including overtime and rest rules you configure. It is not a Fair Work Modern Award engine and it does not push pay items into Xero. If that is the job you need, we will say so rather than stretch the copy.
What if the clock loses connection?
The punch is stored on the device with a client-generated id and syncs when it can. Clock-out is guaranteed even if geolocation hangs. The #1 complaint on other clocks is a crash at punch — that is the failure Sofia is built not to have.
How do I cancel?
From Settings, in one click. Unused days this month are refunded, and we do not keep a card in order to make leaving difficult.
Get a store number, or let us show you around.
$200 a store. The line is boarding. Or open a workspace and run the roster today.